All sales on custom orders are final. If your item arrives damaged, we must be notified within 7 days of delivery.
Please be sure to inspect all items for damages before using the product. We do not send refunds on bangles and apple watch bands due to manufacturer defect. If you have a defect in an apple watch band or bangle, we will gladly replace within 30 days of purchase.
If our handmade creations which includes beaded bracelets, keychains, name charms, earrings and necklaces have damages due to a flaw in the design, we will gladly replace your item within 30 days of purchase.
Our keychains and name charms are made with strong ¼ inch thick Acrylic. Please be mindful of how you handle keychains and name charms. Improper handling of keys and handbags can cause the item to break over time. Each item is handled differently per buyer and will last for an exceptionally long time with proper care.
Be sure to double check sizes of items when purchasing to ensure that it is the correct size before checking out. Due to customization, we do not offer returns or exchanges on items purchased in the incorrect size after your item has been delivered to you.
If you purchase a beaded bracelet and do not state that a size adjustment is needed. Additional shipping and a $20 resizing fee will be charged on bracelet orders to resize and ship back to you.
There are no refunds on items purchased at a discount or sale.